Privacy Policy

1. What we collect

• Account information: name, username, email, and password (stored securely, never in plain text).
• Profile information: for listeners, a display name, tagline, bio, interests, and photo, all shown to other members.
• Payment information: top-ups and withdrawals are processed by our payment provider (Paystack); we store the transaction result and reference, not your card details.
• Usage information: session history, call duration, ratings, and messages sent within a session, so billing is accurate and disputes can be reviewed.
• Device information: basic technical data (browser type, general location inferred from IP) used for security and fraud prevention.

2. How we use it

• To run the core service: matching you with listeners, billing sessions, and paying out listener earnings.
• To keep the platform safe: reviewing reports, investigating disputes, and preventing fraud or abuse.
• To communicate with you: session notifications, receipts, and account-related emails.
• We do not sell your personal information to third parties.

3. What other users can see

Members see a listener's public profile: display name, tagline, bio, interests, rating, and photo. Listeners see a caller's display name during a session. Neither side sees the other's email, payment details, or wallet balance.

4. Session content

Text messages sent during a session are stored to allow dispute review and billing verification. Voice and video calls are transmitted in real time through our calling provider (Agora) and are not recorded by default.

5. Data retention

We keep account and session records for as long as your account is active, and for a limited period afterward where needed for financial records, dispute resolution, or legal obligations.

6. Your choices

• You can update your profile information at any time from account settings.
• You can delete your account, which removes your public profile and personal information, subject to any records we're required to retain.
• You can block or report another user directly from their profile.

7. Third parties we rely on

We use trusted providers to run the service: Supabase for our database and authentication, Paystack for payment processing, and Agora for real-time voice and video. Each handles the data needed to perform their function under their own privacy and security practices.

8. Children's privacy

BluePleasure is not intended for anyone under 18, and we do not knowingly collect information from minors. If we learn an account belongs to a minor, we will close it.

9. Changes to this policy

We may update this policy as the product evolves. Material changes will be reflected here with an updated date.

10. Contact

Questions about this policy or your data can be sent to support@bluepleasure.app.